Frequently Asked Questions
How can I get in touch with customer service?
When can I expect a response from my email?
As we work to increase our resources, we endeavour to reply to all inquiries within 12-24 hours. It's worth noting that our response times may fluctuate during peak periods, such as after product launches or promotions. We express our gratitude to all our clients for their patience and understanding.
Can I order mushrooms over the phone?
6 Mushrooms is happy to take orders over the phone and set aside for you to process at the store upon pick up but for security purposes, we are unable to process payment over the phone. If you require any guidance or support, email at [email protected] or call us at (647) 209-6785, and we will be pleased to assist you.
Are your products organic?
All of our 6 Mushrooms products are organic, natural, and have undergone laboratory testing for quality assurance. For detailed information about a particular product, including its specifications (such as potency, healing effects, nut-free, oil-free, etc.).
The product I'm looking is out of stock.
Please check back regularly as we will be restocking on an on-going basis as usual. Please also note that our team is not able to provide restock estimates for products that are unavailable. Subscribe here to be notified when sold out products are in stock.
Are your medical mushrooms authentic?
At 6 MUSHROOMS, the safety and well-being of our customers is our top priority. We can guarantee the authenticity and integrity of our products and packaging when purchased directly from us as all our products undergo local laboratory testing for quality assurance.
Can you recommend mushroom products for my condition?
Certainly! At 6 Mushrooms, we strive to make it simple for our clients to identify the most suitable product for their individual requirements. To determine which of our products is best suited for your condition, please review the product descriptions on our website.
Where can I buy medical mushrooms?
You can purchase 6 Mushrooms products online here, or at our brick and mortar store, located at 644 Queen Street West, Toronto.
What's the best way to store medical mushrooms?
To ensure optimal quality and freshness, we suggest storing our products in a cool, dry location away from direct sunlight. Additionally, we recommend refrigerating our delicate Belgian chocolates and gummies after opening to maintain their flavor and texture.
What is the expiry date / shelf life of medical mushrooms?
Like any organic material, magic mushrooms can deteriorate and develop bacteria if they are kept beyond their shelf life. Sliminess and dark spots are two indications that the mushrooms may not be safe to consume. Mold contamination can also occur if the mushrooms are exposed to excessive moisture or airborne soil particles that carry bacteria. This can be a significant health risk, so it's essential to properly store your mushrooms in a cool, dry place.
Another issue with shelf life is the loss of potency over time. Psilocybin, the psychoactive component in mushrooms, can degrade with time, resulting in a change in the overall effect. While this does not necessarily impact safety, it can significantly diminish the intended psychedelic experience.
It's important to note that there is no universal rule when it comes to the shelf life of psilocybin mushrooms. The length of time they can be stored varies depending on the variety of mushroom and the form it takes. Here are some general guidelines:
- Fresh mushrooms — short shelf-life of 3-10 days.
- Dried mushrooms — average shelf-life of 6-12 months.
- Microdose capsules — average shelf-life of 12-18 months.
- Mushroom chocolates — average shelf-life of 12-18 months (if refrigerated).
- Mushroom gummies — average shelf-life of 12-18 months (if refrigerated).
Which products are suitable for pregnant or breastfeeding people?
It is important to note that there is limited research on the safety of consuming mushrooms during pregnancy or while breastfeeding, especially when it comes to psychedelic compounds. As a result, it is generally advised to avoid using mushrooms during this time to minimize any potential risks to the developing fetus or infant. We recommend consulting with your healthcare provider for more information on the topic.
What if my order is damaged in some way?
We apologize for any inconvenience caused. At 6 MUSHROOMS, we take great care to ensure that orders are correctly packaged, but we understand that mistakes can occur. If you have received a damaged item, please contact us directly at [email protected] , and include a photo of all the products received, as well as a photo of the packaging.
It's important to bring any damaged items or packaging to our attention within 14 days of receiving your order. We may request additional photos of the damaged items, so please refrain from disposing of them until you have been in touch with our team, or we may not be able to provide further assistance.
What payment methods do you accept?
Currently, we are only able to accept cash as a form of payment. However, we are actively working towards expanding our payment options and hope to be able to accept debit and credit cards in the near future. Thank you for your understanding and patience as we strive to enhance our services.
What currency do you charge in?
Our primary currency is CAD (Canadian Dollars), and we accept this currency for all transactions. While we do accept USD (United States Dollars), please note that the exchange rate will be one-to-one, meaning that the amount charged in USD will be equivalent to the amount in CAD. Thank you for choosing to shop with us!